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Why gratitude is misunderstood…
I recently went to an Italian restaurant to celebrate Mother’s Day. At the end of the meal, I was handed a chip and pin reader by the waiter to pay the bill. After putting in my card, the chip and pin reader gave me the instruction add gratuity 10% yes or no? You have to understand that it’s Scotland. Tipping is not the norm, it’s not expected like in Canada or the United States.